SHIPPING POLICY
Please note that orders placed after 11:00am PST will be processed on the next business day.
Shipping & Handling: We offer various shipping options based on your preferred shipping time. Rates are automatically calculated at checkout, based on your shipping address, and do not include processing time frames. Please note that delivery times are estimates and not guaranteed.
If you wish to add a signature requirement upon delivery, this option is available to add to your cart prior to checkout. Please be aware that packages without a signature requirement are uninsured.
FedEx does not deliver to APO, FPO, P.O. Boxes, or locations outside the continental U.S. We are not responsible for lost or stolen packages. Proof of Delivery may be requested by emailing customercare@sutainableprojects.com.
Different Billing & Shipping Addresses: To protect our customers from fraud, we may contact the cardholder to verify the order if the billing and shipping addresses do not match. This may delay order processing if we cannot reach the cardholder immediately.
Returned shipments due to being undelivered or refused are subject to return shipping fees.
INTERNATIONAL SHIPPING
International orders take 7 to 21 days to fulfill and may be subject to Customs inspections, which could affect delivery times. Shipping charges are based on the weight and destination of the shipment.
DUTIES, CUSTOMS, AND VAT
International orders may incur Duties, Customs, and Value Added Taxes, which must be paid upon receipt. Please verify these additional costs with local authorities before placing your order.
TAX POLICIES
We are required by State and Federal laws to charge sales tax on products and shipping charges for shipments to certain destinations.